Return & Refund Policy

Returns and Exchanges

01. Abayati is committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, you may be eligible for a return or exchange.

02. To initiate a return or exchange, please contact our customer support team within 3 days of receiving your order.

Eligibility for Returns

01. Items must be in their original condition, unworn, and with all tags attached.

02. Returns are subject to approval based on the assessment of the returned item’s condition.

How to Initiate a Return or Exchange

01. Contact our customer support team through the provided channels, indicating your order number and the reason for the return or exchange.

02. Our team will guide you through the necessary steps, including providing a return shipping address if applicable.

Return Shipping

01. Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

02. We recommend using a trackable shipping service for returns, and proof of shipment should be retained.

Refund Process

01. Refunds will be processed once the returned item is received and inspected.

02. Refunds will be issued to the original payment method within 10 business working days after the approval of the return.

Exchanges

01. Exchanges are subject to product availability.

02. If the desired item is unavailable, a refund or store credit may be offered as an alternative.

Damaged or Incorrect Items

01. If you receive a damaged or incorrect item, please contact our customer support team immediately.

02. We may request photographic evidence of the damage or error to expedite the resolution process.

Non-Returnable Items

Certain items, such as custom-made or personalized products, may not be eligible for return. Please check the product description for details.

Cancellations

Orders may be canceled within 1 hour of placement. Contact our customer support team promptly to request a cancellation.

Contact Information

For all return and refund inquiries, please contact our customer support team through the information provided on the website.

Note:

This Return and Refund Policy is subject to change without notice. It is the responsibility of the customer to review the policy periodically for any updates.

By making a purchase with Abayati Abaya Shop, you acknowledge that you have read, understood, and agree to the terms outlined in this Return and Refund Policy.